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Delivery Information

Returns Procedure

For all returns, you should contact us first to arrange.

In general, proof of posting should be obtained and produced as evidence of despatch in the event of goods being lost in transit.

If you are returning goods which you have decided you do not want, under the distance trading regulations you have 7 days from receipt of the goods where you can exercise your right to cancel and return them. They should be returned in an unused condition in their original packaging. Returns for this reason will be at your own cost.

You have a cooling-off period of seven working days in which you can cancel the order, starting from when the goods are received, without having to give a reason.


All applicable refunds of returned goods and the original delivery charge – will be processed within 30 days from the date of product return. Refunds will not be issued until we have received the product in its original or delivered state, unopened (with any seals and shrink wrap intact).

Please note, we will only accept the return of Opened items if they are faulty (see 'Damaged, incorrect or faulty goods').

WEEE and RoHS Directives

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community directive 2002/9/EC on waste electrical and electronic equipment (WEEE) which, together with the RoHS Directive 2002/95/EC, became European Law in February 2003, setting collection, recycling and recovery targets for all types of electrical goods.

Some products we sell may contain substances that can be hazardous to the environment if not disposed of properly.

Electrical and electronic equipment should never be disposed of with your general waste collections but must be separately collected to their proper treatment and recovery. The bin symbol (below) is applied to any product that requires WEEE compliant disposal.

WEE Directive Symbol

The crossed-out bin symbol, which you may see on some of our products, reminds you of the need to dispose of the product correctly at the end of its life. In this way, you will assist in the recovery, recycling and reuse of many of the materials used in this product. At the end of the life of your product please contact us for information on disposal arrangements.

When buying a new product from us you may be entitled to return an end of life product of equivalent type that has fulfilled the same functions as the new equipment to be supplied.

Where possible, also recycle your packaging. With your help, it is possible to reduce the amount of electrical and electronic waste ending up on landfill and to improve the quality of life by preventing the release of potentially hazardous substances into the environment.

Damaged, Incorrect or faulty goods

You the customer are solely responsible for inspecting the product upon delivery. In the unlikely event your order is received damaged, or faulty or incorrect, please contact us within 24 hours of receipt and return it immediately. If your purchase develops a fault within 7 working days of receipt you may also return it to us. Please retain the original packaging for returning your order. Enclose a copy of your Cable Intelligence invoice (which is sent with the order) and details of the problem. We will arrange to repair or replace your order, as long as the product has been used as intended and does not, on examination, display any signs of misuse. If faulty, please enclose a letter stating the fault(s) and return the item to us. This does not apply to faults caused by accidents, neglect and misuse, for which there will be no refund or exchange. This does not affect your statutory rights.

Should you need to return a product due to an error on our part, we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.

Printing and Pricing errors

In the event a product is listed at a wrong price either due to human error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed. If payment has been charged for the purchase and your order is cancelled we will immediately issue a full refund. We reserve the right to alter prices and specifications at any time without prior notification, so please check before placing your order.